• 'Bank' refers to IDBI, a banking company incorporated in india under the companies act 1956 and having its registered office at chaturvedi mansion, 2nd floor, 26/4, old palasia, a.b. Road, indore 452 001. The term includes the successors and assigns of IDBI
• Internet Banking is the trade name of the Bank's Internet Banking service which provides access through the internet to account information, account transaction, other products and services as advised by the Bank from time to time to the Bank's customers
• Internet Banking account refers to the user's Savings and/ or Current Account and/ or Fixed Deposit account and/or any other type of account so designated by the Bank to be eligible account(s) for operations through the use of Internet Banking. One of these accounts will be designated as primary account. All other accounts (if any) of the user will be called secondary account(s). The user should be either the account holder and sole signatory or authorised to act alone when there is more than one signatory. An account in the name of a minor or an account in which a minor is a joint account holder, is not eligible to be an Internet Banking account
• User refers to a customer of the Bank or any person authorized to use Internet Banking by the Bank
• Personal information refers to the information about the user obtained by the Bank in connection with the Internet Banking service or for any other services
• Terms refer to terms and conditions for use of Internet Banking as specified in this document
• In this document, all references to the user being referred in masculine gender will also include the feminine gender

These terms form the contract between the user using the i-net banking service and the Bank. By applying for Internet Banking and accessing the service the user acknowledges and accepts these terms. Any conditions relating to the accounts of the customer other than these terms will continue to apply except that in the event of any conflict between these terms and the account conditions, these terms will continue to prevail.

• The Bank may offer Internet Banking to selected customers at its discretion. Interest in the use of Internet Banking may be registered on-line through the Bank's website. The Bank will forward the Internet Banking application form, a copy of these terms and conditions and the brochure explaining the service to the person who has registered his interest. The acceptance of the registration and the acknowledgement thereof does not automatically imply the acceptance of application for Internet Banking
• The Bank may advise from time to time the internet software such as browsers which are required for using Internet Banking. There will be no obligation on the Bank to support all the versions of these internet software

• The Bank shall endeavour to provide to the user through Internet Banking, services such as enquiry about the balance in his Internet Banking account(s), details about transactions, statement of account, request for issue of cheque-books, request for transfer of funds between accounts of the same user, from user's account to another person's account, bill payment and such other facilities as the Bank may decide to provide from time to time.These facilities shall be offered in a phased manner at the discretion of the Bank. The Bank may also make additions/ deletions to the services offered through Internet Banking at its sole discretion. The availability/ non-availability of a particular service shall be advised through email, web page of the Bank or written communication
• The Bank shall take reasonable care to, ensure the security of and prevent unauthorised access to the Internet Banking service using technology reasonably available to the Bank
• The user shall not use or permit to use Internet Banking or any related service for any illegal or improper purposes

• The user would be allotted one or more Internet Banking user-id(s) and one or more secret password(s) by the bank in the first instance. The user will be required to change the password(s) assigned by the Bank on accessing Internet Banking for the first time. As a safety measure the user shall change the password as frequently thereafter as possible. As an additional safety measure user may be forced to change password(s) whenever Bank wants
• In addition to user-id and password the Bank may, at its discretion, advise the user to adopt such other means of authentication including but not limited to digital certification and/ or smart cards
• The user shall not attempt or permit others to attempt accessing the account information stored in the computers of the Bank through any means other than the Internet Banking service

The user must:

• Keep the user-id and password totally confidential and not reveal the password to any third party
• Choose a password which shall be at least 6 characters long or any number of characters as bank may stipulate time to time and may consist of a mix of alphabets, numbers which must not relate to any readily accessible personal data such as the user's name, address, telephone number, driver license etc. Or easily guessable combination of letters and numbers
• Commit the user-id and password to memory and not record them in a written or electronic form
• Not let any unauthorised person have access to his computer or leave the computer unattended whilst accessing Internet Banking
• If the user forgets theInternet Banking user-id or password, he can request for change of the password by sending a written request to the Bank. The selection of a new password and/ or the replacement of Internet Banking user-id shall not be construed as the commencement of a new contract

• The Internet Banking service will be available in case of joint accounts only if the mode of operation is indicated as 'either or survivor' or ' anyone or survivor'. For these joint accounts one Internet Banking user-id will be issued to one of the Joint Account holders. Bank has the option to issue additional user-id and password for any type of accounts including Joint Accounts. The other Joint Account holder(s) shall expressly agree with this arrangement and give their consent on the application form for use of Internet Banking . In case any of the joint account holder(s) gives "stop payment" instructions or request to discontinue Internet Banking service in respect of operations through the use of Internet Banking (or in writing) or by some other mode of authorized communication, on any of the Internet Banking -accounts held jointly by them, the Internet Banking service will be discontinued for the user. In case of addition of new name in an existing account, this will automatically apply on him/her.
• Minimum balance and charges
• The user shall maintain, at all times, such minimum balance in Internet Banking account(s), as the Bank may stipulate from time to time. The Bank may, at its discretion, levy penal charges and/or service charges for non-maintenance of the minimum balance. In addition to the minimum balance stipulation the Bank may levy service charges for use of Internet Banking at its discretion. The user authorises the Bank to recover all charges related to Internet Banking as determined by the Bank from time to time by debiting one of user's Internet Banking accounts.
• The Bank may withdraw the i-net banking facility, if at any time the amount of deposit falls short of the required minimum as aforesaid and/ or if the service charges remain unpaid, without giving any further notice to the user and/ or without incurring any liability or responsibility whatsoever by reason of such withdrawal

• The user shall not use or attempt to use Internet Banking for funds transfer - as and when the facility is made available - without sufficient funds in the relative i-net banking -account or without a pre-existing arrangement with the bank for the grant of an overdraft
• The Bank will endeavour to effect such funds transfer transactions received through Internet Banking  provided there are sufficient funds available in the user's account. In any case , if based on the user instructions, funds are debited from his account by overdrawing the account without without sufficient funds in the relative Internet Banking -account or without a pre-existing arrangement with the Bank for the grant of an overdraft , the account holder will be liable to regularize the account. The Bank shall not be liable for any omission to make all or any of the payments or for late payments due to circumstances beyond the reasonable control of the Bank

• Banking transactions in the user's Internet Banking account(s) are permitted through Internet Banking only after authentication of the user-id and password of the user. The user ( alongwith the joint account holder, if any) grants express authority to the Bank for carrying out the banking transactions performed by him through Internet Banking. The Bank shall have no obligation to verify the authenticity of any transaction received from the user through Internet Banking or purporting to have been sent by the user via Internet Banking other than by means of verification of the user-id and the password
• The display or printed output that is produced by the user at the time of operation of Internet Banking is a record of the operation of the internet access and shall not be construed as the Bank's record of the relative transactions. The Bank's own records of transactions maintained through computer systems or otherwise shall be accepted as conclusive and binding for all purposes
• All transactions arising from the use of Internet Banking to operate a joint account, shall be binding on all the joint account holders, jointly and severally

• The user is responsible for the correctness of information supplied to the Bank through the use of Internet Banking or through any other means such as electronic mail or written communication. The Bank accepts no liability for the consequences arising out of erroneous information supplied by the user. If the user suspects that there is an error in the information supplied to the Bank by him/her, he/she shall advise the Bank as soon as possible. The Bank will endeavour to correct the error wherever possible
• If the user notices an error in the account information supplied to him through Internet Banking or by the use of any of the Internet Banking services, he shall advise the Bank as soon as possible. The Bank will endeavour to correct the error promptly and adjust any interest or charges arising out of the error.

• The user shall not be liable for any unauthorised transactions occurring through the use of Internet Banking which can be attributed to the fraudulent or negligent conduct of the employees or agents of the Bank
• If the user has complied with the terms and advises the bank immediately after he suspects that his user-id or password is known to another person and/ or notices an unauthorised transaction in his Internet Banking account, he/she shall not be liable for losses arising out of the unauthorised transactions occurring in the Internet Banking accounts after the receipt of such advice by the Bank
• The user shall be liable for some or all loss from unauthorised transactions in the Internet Banking accounts if he has breached the terms or contributed or caused the loss by negligent actions such as the following:
  • Keeping a written or electronic record of Internet Banking password
  • Disclosing or failing to take all reasonable steps to prevent disclosure of the Internet Banking user-id or password to anyone including Bank staff and/ or failing to advise the bank of such disclosure within reasonable time
  • Not advising the Bank in a reasonable time about unauthorised access to or erroneous transactions in the Internet Banking accounts
  • The Bank shall not be liable for any unauthorised transactions occurring through the use of Internet Banking which can be attributed to the fraudulent or negligent conduct of the user
  • The Bank shall in no circumstances be held liable to the user if Internet Banking access is not available in the desired manner for reasons including but not limited to natural calamity, floods, fire and other natural disasters, legal restraints, faults in the telecommunication network or internet or network failure, software or hardware error or any other reason beyond the control of the Bank. Under no circumstances shall the Bank be liable for any damages whatsoever whether such damages are direct, indirect, incidental, consequential and irrespective of whether any claim is based on loss of revenue, investment, production, goodwill, profit, interruption of business or any other loss of any character or nature whatsoever and whether sustained by the user or any other person.

The user indemnifies and hold the bank harmless against any loss suffered by the Bank, its customers or a third party or any claim or action brought by a third party which is in any way the result of the improper use of Internet Banking by the user

The user agrees that the Bank or its contractors may hold and process his personal information on computer or otherwise in connection with Internet Banking services as well as for statistical analysis and credit scoring. The user also agrees that the Bank may disclose, in strict confidence, to other institutions, such personal information as may be reasonably necessary for reasons inclusive of, but not limited to, the following

• For participation in any telecommunication or electronic clearing network
• In compliance with a legal directive
• For credit rating by recognised credit scoring agencies
• For fraud prevention purposes

The Bank shall have the right of set-off and lien, irrespective of any other lien or charge, present as well as future on the deposits held in the user's primary account and/ or; secondary account(s) or in any other account, whether in single name or joint name(s), to the extent of all outstanding dues, whatsoever, arising as a result of the Internet Banking service extended to and/ or used by the user.

• The user acknowledges that the software underlying the Internet Banking service as well as other internet related software which are required for accessing Internet Banking are the legal property of the respective vendors. The permission given by the Bank to access Internet Banking will not convey any proprietary or ownership rights in the above software
• The user shall not attempt to modify, translate, disassemble, decompile or reverse engineer the software underlying Internet Banking or create any derivative product based on the software

The Bank has the absolute discretion to amend or supplement any of the terms at any time and will endeavour to give prior notice of fifteen days for such changes wherever feasible except for changes to interest rates and/ or other variations that are subject to market changes. The Bank may introduce new services within Internet Banking from time to time. The existence and availability of the new functions will be notified to the user as and when they become available. The changed terms and conditions applicable to the new Internet Banking services shall be communicated to the user. By using these new services, the user agrees to be bound by the terms and conditions applicable.

• The user may request for termination of the Internet Banking facility any time by giving a written notice of at least 15 days to the Bank. The user will remain responsible for any transactions made on his Internet Banking account(s) through Internet Banking prior to the time of such cancellation of the Internet Banking service
• The Bank may withdraw the Internet Banking facility anytime provided the user is given reasonable notice under the circumstances. If the Internet Banking service is withdrawn by the Bank for a reason other than the breach of the terms and conditions by the user, the Bank's liability shall be restricted to the return of the annual charges, if any, recovered from the user for the period in question
• The closure of all Internet Banking accounts of the user will automatically terminate the Internet Banking service
• The Bank may suspend or terminate Internet Banking facilities without prior notice if the user has breached these terms and conditions or the Bank learns of the death, bankruptcy or lack of legal capacity of the user

Notices under these terms and conditions may be given by the Bank and the user:

• Electronically to the mail box of either party. Such notices will be regarded as being in writing
• In writing by delivering them by hand or by sending them by post to the last address given by the user and in the case of the bank to the address mentioned in the heading above or any other address as informed by the bank to the user for communication related to Internet Banking
• In addition, the Bank may also publish notices of general nature which are applicable to all users of Internet Banking on its web site. Such notices will have the same effect as a notice served individually to each user

• These terms and conditions and/ or the operations in the accounts of the user maintained by the Bank and/ or the use of the services provided through Internet Banking shall be governed by the laws of the Republic of India and no other nation. The user and the Bank agree to submit to the exclusive jurisdiction of the courts located in Mumbai, India as regards any claims or matters arising under these terms and conditions
• The Bank accepts no liability whatsoever, direct or indirect, for non-compliance with the laws of any country other than the Republic of  India. The mere fact that the Internet Banking service can be accessed through internet by a user in a country other than India shall not be interpreted to imply that the laws of the said country govern these terms and conditions and/ or the operations in the Internet Banking accounts of the user and/ or the use of Internet Banking.

• The clause headings in this agreement are only for convenience and do not affect the meaning of the relative clause
• The user shall not assign this agreement to anybody else. The Bank may sub-contract and employ agents to carry out any of its obligations under this contract. The Bank may transfer or assign its rights and obligations under this contract to any other company